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7 restaurant technology trends to watch in 2023

The restaurant industry has experienced a significant shift towards technology and digital solutions, driven by the COVID-19 pandemic and changing customer expectations. This article explores the innovative restaurant technology trends and solutions that are expected to gain traction in 2023. The key trends include online ordering systems and delivery apps, contactless payment, online table reservation systems, digital kitchen boards, automated inventory management software, QR codes, and food delivery tech. Online ordering systems and delivery apps have become essential tools for restaurants, with the global online food delivery market expected to reach $223.7 billion by 2027. While third-party delivery platforms continue to play a significant role, many restaurants are investing in developing their own integrated apps and online platforms to establish closer connections with customers. Contactless payment has seen a surge in popularity, driven by the pandemic. With approximately 53% of global transactions projected to be contactless in the next five years, restaurants need to invest in mobile and digital payment solutions to provide quick, convenient, and hygienic payment options. The emergence of online table reservation systems has revolutionized the booking process for diners, allowing them to make reservations on the go and providing restaurants with valuable customer data. Platforms like OpenTable enhance the dining experience by showcasing unique dining experiences and personalized recommendations. Digital kitchen boards, connected to the restaurant’s point-of-sale system, streamline back-of-house operations by displaying orders based on priority, tracking meal delivery times, and monitoring inventory. This technology improves communication, workflow, and accuracy in the kitchen. Automated inventory management software powered by AI helps restaurants track stock, reduce food wastage, and schedule reorders efficiently. Initiatives like Too Good to Go enable restaurants to minimize food waste by offering excess food to users as meal deals, promoting sustainability. QR codes are replacing traditional menus, allowing customers to access menus, place orders, and make payments through a simple scan. This technology also facilitates contact tracing requirements in various regions. The implementation of autonomous vehicles and drone delivery for food delivery is an emerging trend, offering streamlined and cost-effective delivery options for restaurants. Overall, these innovative restaurant technology trends play a crucial role in accelerating digitization in the F&B industry, helping restaurants differentiate themselves, improve operational efficiency, and enhance the customer experience. By embracing these trends, restaurants can thrive in the evolving landscape and provide delightful dining experiences to customers both in-house and off-premise.