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The Future of Work and Skills Development in Tourism-UNTWO

The core objective of this study is to emphasize the significance of Information and Communication Technology (ICT) as a pioneering strategy for the sustainable development of tourism destinations. ICT encompasses the technological infrastructure required for processing information, enabling efficient data handling, information sharing, communication, search, and selection. This paper is specifically centered on the Abernathy and Clark model, elucidating its applicability in harnessing ICT innovation for effective sustainable tourism (ST) management. The research methodology involved the administration of an online survey to two distinct groups: destination managers and eTourism experts. Destination managers were selected due to their roles as individuals responsible for overseeing the comprehensive management of Destination Management Organizations. On the other hand, eTourism experts were identified as individuals possessing specialized knowledge and skills in the domain of ICT applications within tourism. Their expertise spanned various aspects, including electronic distribution, recommender systems, user-generated content, online communities, mobile technology, technology acceptance, tourism networks, and Web 2.0. Subsequently, semi-structured interviews were conducted. Regarding the structure of the study it: carries substantial significance in showcasing the invaluable role of technology, specifically ICT, in advancing sustainable tourism. Moreover, it contributes to the existing body of knowledge pertaining to tourism innovation theory, further enriching this field of research. presents a summary of the existing data on employment in tourism in the G20 economies provides a review of global trends and their impact in the future of work and skills development reviews challenges and opportunities for tourism in the framework of such scenario presents the results of a survey on the future of work and skills development addressing the four key players: public sector, private sector, workers and students, and educational institutions suggests a series of recommendations to G20 countries. The research findings underscore the innovativeness of ICT tools in the realms of information management and distribution, particularly for pivotal decision-making processes. The integration of ICT in sustainable tourism facilitates innovation by enhancing comprehension of the tourism product, enabling effective monitoring, measurement, evaluation, trend forecasting, partnership development, and the cultivation of engaging stakeholder relationships. ICT platforms offer fresh avenues for marketing strategies, energy consumption monitoring, waste management solutions, and enhanced communication strategies within destinations. The study provides the following recommendations reading skills development: Education and skills development Advance research to identify skills mismatch along the tourism value chain and identify new skills related to new businesses and organizations Ensure that education and training systems are responsive to labour market needs, taking into account the evolution of work Maximize the use of digitalization in education and skills development Enhance the life-long education and the development of soft skills (creativity and innovation, empathy, etc.) as well as key technology competencies¬° Support the development of key skills in areas such as communication, customer focus, marketing and promotion (especially online marketing), the compliance with international standards, in particular food safety and accommodation quality, and planning and policy making at national and local level Promote the transition of education to work and work to education to advance the reskilling of workers and effective tools to support people through the transitions they will face throughout their working lives.